Keyboard and Mouse

Resume

Experience

05.2020 - Present

NHS Customer Service Adviser

Sitel LTD

London

  • Provide exceptional COVID-19 advising service, currently serving COVID-19 patients

  • Be first line telephone support for COVID-19 patients

  • Support our members to better use product (app & service) functionality

  • Manage the communication channels between the clinicians and the Sitel team

  • Manage the clinician database and other administration process

  • Work with team leads on continuous improvement of our service

  • Escalating customer issues based on predefined processes

  • Help creating processes for support and operations team in line with regulatory requirements to improve our service levels

  • Identify potential system failures, report and help fixing them

  • Participating to multiple online courses including: data security, safeguarding and welfare, customer experience courses

  • Using Synergy, NHS Test and Trace websites and Ring Central as main telephone system

05.2018 -05.2020

ASSISTANT MANAGER/ GRAPHIC DESIGNER

Lion Signs & Blinds LTD 

London

• Meeting and presenting the business for customers entering in the store

• Correspondence and dialogue with the company's customers and suppliers via mail or telephone

• Execution of orders received from the customers

• Printing posters, wallpapers (with a 1.52m latex printer), pavement signs(printed directly on their on board with the flatbed UV printer), making the artwork for the 3D signs(build-up letters),printing and cutting vinyl for t-shirts, cutting the dibond, formax and wood letters in a cnc router(2m/3m table dimension), material thickness from 3mm(dibond) to 20mm(correx).

• Cutting acrylic with a laser machine, table of 90mm/120mm and material thickness of 3mm to 10mm

• Making the artwork with the customer specifications, sending an email with the artwork and making any amendments that customer require

• Sticking vinyl on correx, acrylic, dibond, vans, cars

• Laminating vinyl and wallpaper on a 1.6m laminator

• Making designs for the uv printer with varnish, white and color layers of printing

• Cutting vinyl in a 1,2m Summa cutter plotter

• Ordering vinyl and printer cartridges from the materials suppliers

• Printing(on UV printer) and cutting logos for t-shirts (t-shirt vinyl) and mugs (by sublimation) Taking care of the good working of the company computers and network

• Setting up and taking care of any printers from the company(maintenance: changing cartridges, printheads, maintenance kits, nozzle check for uv printer and many other maintenance checks) and the Linux printing server(Caldera) for the latex printer

• Making the online orders for the spot UV business cards, leaflets posters etc on the suppliers website

Keyboard and Mouse

01.2018 -05.2018

GRAPHIC DESIGNER

FotoPlus LLC

London

• made logos and graphic designs for the store customers, repairing and retouching old photos

• printing posters on canon art paper, canon luster paper and print on canvas with Canon image PROGRAF PRO-6000 60 inch printer

• printing banners and cut contour vinyls with 54 inch Mutoh Valuejet 1426 and for cut contour I use Mutoh Kona cutter plotter

• all prints and cut contour I make them with the help of Onyx Printing Software

• speaking with the customers about their orders

• printing, developing and scanning photo films with Fuji Digital Imaging Dl430, Dl450 for printing photos,Fuji Frontier for scanning films and Noritsu developing machine

• verifying company emails for customers orders and respond to them

• designing brochures, leaflets and flyers and print them on Canon 7050i laser printer with advanced finisher

• binding different booklets, laminating A4 and A3 sheets and using large format trimmers

• designing and printing photo albums for customers, cutting vinyl for t-shirts, mugs.

• making passport photos using studio lights and a Nikon D700

• during one month, when the manager and business owner left for a holiday, I was the manager of the store.

Keyboard and Mouse

• receiving calls and making bookings for the restaurant

• receiving customers and placing them at reserved tables

• arranging the tables and seats needed at the tables as well as arranging them for the second day or for the day in progress

• ensuring a good customer service by ensuring the optimal number of waiters

• stock records of alcoholic and non-alcoholic beverages needed for the bar and restaurant

• keeping a pleasant atmosphere in the restaurant and ensuring a higher standard of services offered to our clients

• ensuring that the designated staff performs a good cleaning of the restaurant

• fulfilling the manager's tasks when he was not present

09.2017 - 12.2017

ASSISTANT MANAGER

Darbar LLC

Emsworth, United Kingdom

• ensuring the necessary stocks and their records for the good functioning of the restaurant

• ensuring that the designated staff performs a good cleaning in the kitchen

• taking pictures of food dishes and posting them on Facebook

• stock of cleaning solutions for restaurant and kitchen-performing the shift rota and adjusting it according to the availability of staff

• making a monthly report with the best-selling dishes

• restaurant menu design and printing as well as posters and flyers to distribute-take away packing when the restaurant had a lot of orders

01.2016 - 09.2017

KITCHEN MANAGER

The Arbour Pub

Maidenhead, United Kingdom

Keyboard and Mouse

11.2004 - 01.2016

MANAGER / GRAPHIC DESIGNER

Tehnoprint LLC

Craiova, Romania

• Making logos, banners and large format designs (CorelDraw, Photoshop, Illustrator) for various companies and printing them on various media, posters, t-shirts, caps, pens, photo tricks, cutting and engraving wood and plastic in a CO2 laser, car wrapping, advertising light signs, layer printing with white and silver etc. I used large format printers Roland XJ -640 , VS- 640 and Xerox DocuColor 550 laser printer with dedicated print server, folding, binding, stapling for printing brochures and flyers.

• Developing good working relationships with suppliers, the company´s clients and negotiating contracts with them.

• Primary accounting records including computer materials stocks (Microsoft Excel) and record them into an accounting program.

• Negotiating a contract with the main supplier of materials and getting a 20% discount from the price of materials procured from it.

• Negotiations contracts with various large companies as Mitsubishi, Seat, KissFm, 25H.ro, Opel, Palace Craiova Restaurant, etc.